Returns, Refunds & Warranty

Inspection On Arrival

Please inspect your shipment as soon as it arrives. Report any damage or shortage within 7 days of receipt so we can resolve it quickly.

Damaged Or Short Shipments

Send us photographs of the damaged items and the outer carton, together with your order number. We will arrange a replacement or a credit note, at your preference.

Wrong Item Supplied

If we ship an item that does not match your order, contact us within 7 days. We will supply the correct item and cover the return freight.

Returns For Non-Quality Reasons

Unused items in original packaging may be returned within 30 days of receipt by prior agreement. Return freight and any restocking costs are the responsibility of the buyer, and the refund is issued after we receive and inspect the goods.

Items That Cannot Be Returned

For hygiene, safety and legal reasons we cannot accept returns of used tools, cut keys, consumable foil or foam inserts, or items made to a customer-specific specification.

Warranty

Our tools are covered against manufacturing defects. This does not cover normal wear, misuse, modification or damage caused by using the tool on an incompatible lock.

Refund Timing

Approved refunds are processed to the original payment method. Bank processing times vary by provider and country.

Important Notice

Our products are supplied for professional locksmith and lawful security use only. Buyers must be 18 or over and are responsible for compliance with all applicable local laws and regulations.